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UK CUSTOMERS – FREE RETURNS SERVICE

Our UK returns service is FREE – Please log in to your account*, click on the ‘Returns’ tab and follow the steps on screen.

FOLLOW THESE STEPS TO RETURN/EXCHANGE YOUR ORDER WITHIN 30 DAYS OF RECEIPT:

Please print* your ‘Free Postage Label’, attach it to the front of your parcel and send via the Post Office.

Please remember to obtain a proof of postage receipt and ensure that you enclose your completed ‘Return Note’ inside your parcel.

To complete your returns note: Please tick refund or exchange next to your listed items and select one of the reason codes. Enclose this completed returns notewithin your parcel.

If you have lost your returns note, simply click here to print off a new one.

*Free returns are ONLY provided via the Royal Mail Returns Portal.

There will be a charge for writing out the returns label and using another courier, write out our address (Forever Unique, 98 Cheetham Hill Road, Cheetham Hill, Manchester, M4 4EX, England) and your order number on the outside of your return parcel and insert your return note or a copy of your invoice inside the returned parcel.

Please obtain the Proof of Postage so you can track your parcel.

 

IMPORTANT NOTES:

In order to view returns you must have an account.

Free Returns Services are only available via the Royal Mail Returns Portal. Any other way of posting returned goods are payable by the customer and the cost of postage is not refundable.

Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, deodorant or make-up that may leave a scent or mark.

Swimwear: For hygiene reasons, swimwear can only be returned if the protective seal is still intact.

Footwear: Shoes must be tried on indoors and should be returned unworn and in their original, undamaged packaging.

Bags and Accessories: Please take care not to damage, scratch or mark any delicate goods when examining them.

All items must be returned unworn, as sold with all tags intact. We are only able to exchange an item for the same item in a different size/colour.

We are unable to offer refunds or exchanges if a product is returned with make-up stains, marks, perfume, fake tan, or if the hygiene seal has been tampered with.

If you have lost your returns note or postage label, please e-mail customerservices@foreverunique.co.uk for a new one. All returns are free for UK customers.

Please ensure you return your unworn goods in a fully resalable condition, with swing tags attached if possible, within 30 days of receipt.

All items should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. Forever Unique does not accept responsibility for any damage to which occurs during return shipping.

All goods will be inspected on return.

It can usually take up to 7 working days for your refund/exchange to be processed from receipt of the returned parcel.

You will receive an e-mail once your refund or exchange has been processed.

Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days, although this may vary during busy periods, including sale periods. We will endeavour to process your refund as quickly as possible.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

INTERNATIONAL CUSTOMERS

FOLLOW THESE STEPS TO RETURN/EXCHANGE YOUR ORDER WITHIN 30 DAYS OF RECEIPT:

Our returns address is: Forever Unique, 98 Cheetham Hill Road, Cheetham Hill, Manchester, M4 4EX, England.

To complete your returns note: Please tick refund or exchange next to your listed items and select one of the reason codes. Enclose this completed returns note within your parcel.

Forever Unique do not offer pre-paid international returns. All return postage costs must be met by the buyer.

PLEASE NOTE:

Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, deodorant or make-up that may leave a scent or mark.

Swimwear: For hygiene reasons, swimwear can only be returned if the protective seal is still intact.

Footwear: Shoes must be tried on indoors and should be returned unworn and in their original, undamaged packaging.

Bags and Accessories: Please take care not to damage, scratch or mark any delicate goods when examining them.

All items must be returned unworn, as sold with all tags intact.We are only able to exchange an item for the same item in a different size/colour.

We are unable to offer refunds or exchanges if a product is returned with make-up stains, marks, perfume, fake tan, or if the hygiene seal has been tampered with.

Please return your parcel using a recorded postal service and obtain a proof of postage receipt. We cannot issue a refund for missing parcels that have not been sent using recorded delivery.

If you have lost your returns note, simply click here to print off a new one.

Please ensure you return your unworn goods in a fully resalable condition, with swing tags attached if possible, within 30 days of receipt.

All items should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. Forever Unique does not accept responsibility for any damage to which occurs during return shipping.

All goods will be inspected on return.

It can usually take up to 7 days for your refund/exchange to be processed from receipt of the returned parcel.

You will receive an e-mail once your refund or exchange has been processed.

Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days, although this may vary during busy periods, including sale periods. We will endeavour to process your refund as quickly as possible.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.