Return Policy

FOREVER UNIQUE NO-FUSS RETURNS PROCEDURE

How do I return an item?
All  full price items can be returned within 14 WORKING DAYS of receipt in their original packaging with a completed RETURNS NOTE. Items bought in a sale or at a discounted price can only be returned within 7 WORKING DAYS of receipt.

If the TAMPER TAG has been removed THIS WILL VOID THE RETURNS PROCEDURE. NO GARMENT WILL BE ACCEPTED IF THIS TAG HAS BEEN TAMPERED WITH OR REMOVED.

Any items returned with visible stains or marks, or a scent to them such as drinks, perfume, deodorant or cigarettes, will not be refunded. We will not be able to refund any items where there is evidence that these instructions have not been followed.

Please do not post anything to us outside the 7 or 14 day period as we cannot refund the item. We are also unable to send it back so please check very carefully the dispatch date.

Full return instructions have been included in your package on the RETURNS NOTE. These instructions can also be found below.

All items must be returned via post and we do not accept return items purchased from anywhere other than www.foreverunique.co.uk

1: Complete the RETURNS NOTE by following the instructions

2: Enclose your RETURNS NOTE with your goods in a securely wrapped parcel, and post back RECORDED DELIVERY to: Forever Unique, 98 Cheetham Hill Road, Cheetham Hill, Manchester, M4 4EX

3: Post the item using recorded delivery, making sure that you keep your proof of postage in a safe place for reference.

PLEASE NOTE: We cannot issue a refund for missing parcels that have not been sent using recorded delivery.

Forever Unique do not offer pre-paid postal returns. All returns postage costs must be made by the buyer. Returns sent without a RETURNS NOTE can take longer to process. Please ensure you include this with your returned items.

I have received a faulty item
All of our garments are checked before dispatch but if you do find a fault please follow the steps above within 14 days of delivery, and we will either send a replacement, repair or refund if out of stock. Please mark clearly on the returns note as FAULTY.

I have received an incorrect item
If this has happened to you, we're very sorry. Please contact Customer Care, and let us know the following details:

1: Your Order Number
2: Incorrect product code and product name
3: The correct product code and product name for the item you wanted

Can I return an item I bought from a store to you?
Unfortunately, we cannot accept return items purchased from anywhere except the Forever Unique website. You will need to return these to the store from which they were purchased.

Can I return an item bought from www.foreverunique.co.uk to a store selling Forever Unique items?
Unfortunately you cannot return items purchased from this website to stores selling Forever Unique or Unique Boutique.

Have you received my return?
Once we have received your returned item/s, a refund will be processed within 7 working days. You will receive an e-mail once this has been completed. If you do not hear from us within 14 days please get in touch with the returns department at returns@foreverunique.co.uk.

When will I receive my replacement?
We will process your replacement item within 7 days of receiving your parcel. You will receive an e-mail once this has been despatched. The replacement order delivery costs will be covered by Forever Unique.

Why did I get a refund instead of the replacement I requested?
If we can't send your requested replacement item, we will refund what you paid to your account. If this happens, we'll email to let you know.

We can only exchange an item for a different size or colour of the same item (although the price must be the same as the original item). If you want an entirely different product, you'll need to return the unwanted item for a refund, and place a new order for the item you want.

When will I receive my refund?
We will process a refund within 7 days of receiving your parcel, and email to let you know we have received and processed it. After you've received your email, please allow another 14 days for the refund to be credited to your card.

You have refunded me the wrong amount
If you believe you have been refunded the wrong amount please contact Customer Care quoting your order number and the required refund amount. Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.

Why have you not refunded the delivery charge?
We are sorry, but the delivery cost you originally paid is non-refundable.

If you are returning items because you have changed your mind, this will also be at your own cost, and we can't refund your postage. However, if we sent you the wrong item or something faulty, just contact Customer Care and send it back via ROYAL MAIL recorded delivery and enclose your postal receipt.

I have lost my returns note
Mislaid your returns note? Click here to download a PDF copy RETURNS NOTE. Please follow the simple instructions at the top of the note, which you will need to include with your returns parcel.

Can I have an exchange instead of a refund?
We do not offer any exchanges. You will need to place a new order on the Forever Unique website and return the original item for a refund.

Cooling off period
In addition to our returns policy, under the Distance Selling Regulations you have 7 working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund on the goods only but you must return the cancelled items to us at your cost.